FAQ's

Can I purchase from this website?
Arrow Speed Warehouse sells through an established channel of dealers. If you are a business that qualifies to be a dealer then please click on the Accounts link and download a credit application, fill it out and send it back to us. If you are an individual, please click on the Dealers link to find a friendly dealer close to you.

When will my item ship that I ordered today?
We provide same day FedEx shipping on all orders placed by 5:00 p.m. from any Arrow Speed Warehouse location.

I ordered a part from a store that purchased it from you. How do I get information about my order?
Please contact the store that you ordered the part from. They will have all the information for you.

I am a manufacturer. Who do I contact about selling my products to you?
You can mail contact information, catalog, terms and conditions sheet and a current jobber price sheet to:
Arrow Speed Warehouse
Attn: Purchasing Department
686 S Adams
Kansas City, KS 66105

How do I get images to use on my website or print materials?
We have a complete library of Hi-Res color images that can be downloaded for use in print or web. You must be an Arrow OnLine customer to access this area. Just sign in to Arrow OnLine and click the Hi-Res Artwork tab in the left navigation. Instructions of how to use it and terms of use are on the pages.

I have an item to return. How do I do this?
If you are an Arrow Speed customer and purchased the item from us, fill out a "New Merchandise" return form and send the form to the location closest to you listed on the front. Click here to download a "New Merchandise" return form. If you are an individual that has purchased an item through a dealer, please contact the store you purchased it from for instructions.

I forgot my password. How do I retrieve that information?
Click on the Forgot Password link below the login. Your password will be sent to the primary email address that was used originally to set up the account. For security purposes, this is the only way you can retrieve your password automatically. If you are still having problems, contact customer service for assistance.